Help
How GigWave works
Answers about requests, quotes, payments and cancellations. Can’t find what you need? Contact us.
Booking a musician
How do I book a musician?
Send a request from a musician’s profile, or use Request a quote to describe your event. Musicians who are available reply with a written quote. When you accept a quote and pay the service fee, your booking is confirmed and the musician is notified.
Does sending a request cost anything?
No. Requests are free and don’t commit you to anything. Your date isn’t booked until you accept a quote and pay.
Do I need an account?
No. After you send a request we email you a private link to follow its progress, read quotes and message musicians. If you’d like everything in one place, you can create a free account.
Is the price on a profile the final price?
Profile prices are a guide. The confirmed price comes in the musician’s written quote, which is based on your date, location, set times and anything else you’ve asked for.
Can I message a musician before I book?
Yes. Each request has a message thread with every musician you’ve contacted. Contact details are shared once a booking is confirmed, so use messages to sort out set lists, timings and access until then.
Quotes & payment
What’s in a quote?
The musician’s price, what’s included (such as set length and equipment), GigWave’s service fee, the cancellation policy and how long the quote is valid. You see all of this before you pay.
What do I pay, and to whom?
When you accept a quote, you pay GigWave’s service fee online. The amount is shown on your quote. You pay the musician’s performance fee directly to the musician, as agreed in the quote. The service fee is not a deposit towards the performance fee.
Is paying online secure?
Payments are processed by Stripe. Your card details go straight to Stripe and are never stored by GigWave. We email you a confirmation once your booking is paid.
What if a quote expires?
Each quote shows how long it’s valid. If it lapses, message the musician from your request page and ask for an updated quote.
Changes & cancellations
How do I cancel a booking?
Open your booking and choose Request cancellation. We review it against the cancellation policy shown on your quote and let you know the outcome by email. The policy that applies to your booking is the one in your accepted quote.
What happens if the musician cancels?
We’ll tell you as soon as we know and refund what you paid through GigWave. Where a suitable musician is available, we’ll also help you find a replacement.
Can I change the date, times or location?
Message the musician from your request page. If they agree to the change, they can send an updated quote. A change of date depends on the musician being free.
Full details are in our Booking terms.
For musicians
How do I join?
Apply for a free profile with your act details, styles and links to your videos. We review every application before a profile goes live.
How do I get paid?
The hirer pays your performance fee directly to you, as agreed in your quote. GigWave’s service fee is paid by the hirer.
How do I reply to requests and send quotes?
Sign in to your dashboard to see requests, message hirers and send quotes with your price, inclusions and cancellation policy.
Lessons
How do I book a lesson?
Send an enquiry from the Learn & Record pages. We’ll reply by email to confirm availability, session times and price before anything is booked or paid.
Can I reschedule a lesson?
Yes — with at least 24 hours’ notice a session can be moved at no charge. The full policy is confirmed with your booking.
Are lessons part of a gig booking?
No. Lessons are arranged and paid for separately from gig bookings.